
Leading through transformation
Empowered Service
Testimonials
"The program you have created is phenomenal, and truly made a difference to me; I’m sure it’s made a huge impact on so many other people. So, thank you. And thank you April for allowing us to take this time as employees and work on things like values and team goals. I’ve never had a job that makes this a priority, and it definitely helped me. I came into work this morning inspired, confident, and thankful that I have a team of other women who run an amazing agency."
~Team Member, April Welch State Farm Agency
"This workshop should be mandatory for anyone in this field. Wish I would have been given [these] tools and perspectives years ago!"
~ Team Member, Randy Thompson State Farm Agency
“Without the tools that Melissa provides, team members would constantly feel beat up and not appreciated and therefore get to a place of burnout. We highly recommend spending some time through this training resource to be better fitted to deal with the day to day difficult customer service!!
~ Amy Latvala, Steve Basler State Farm Agency
“Really got myself and the team thinking, vulnerable, and planning how we can be proactive. Loved the partnerwork and team values. It got me thinking about how I can be a better leader for my team.”
~ Team Member, Al Shattuck State Farm Agency
"Thank you so much for investing in us, Melissa. I appreciated how you prepared for the session, but were also prepared to follow where it led. I wasn't aware that folks on the team felt the need to name and release some of the "ghosts" of our past, but you picked up on that and provided us a container to do that work. That was helpful! I also appreciated you hearing me in saying I felt like there were some unspoken issues we still needed to work through, and you gave us space to unearth those. I left feeling much better knowing what the "universe of issues" was that we still hold (and can work through) as we move forward. "
~Alison Carlman, The Alliance for Collective Action
“It brought us closer together and allowed us to be vulnerable and see each other and value each other. I gained a lot of insight on each team member.”
~ Team Member, Kevin McGraw State Farm Agency